Faster on-site service calls and support to minimize any potential downtime and ensure that your instruments are back up and running as quickly as possible
Service Plans
We want to ensure that your platforms are always running optimally so that you can focus on “working small and thinking big”. That's why we offer service plans that help keep them operating at peak performance and to minimize downtime in the event of any issues. Sign up to enjoy the peace of mind that we are on hand to ensure you get the most from your investment with us.
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Priority Status
Maximize Performance
Maintain premium instrument performance and reliability and benefit from ongoing software updates, upgrades and planned maintenance by our team of highly skilled and experienced engineers
Quality is Key
We only use tested and approved parts and follow strict quality standards. This will allow you to get the most out of your instruments for years to come, maximizing your investment.
IQ/OQ Services and 21 CFR Part 11 Compliance (Add On)
Instrument Installation and Operational Qualification (IQ/OQ) Services are available as an add-on service at installation or retrospectively. As a new addition to our offerings of improving quality assurance and compliance, our Cyto-Mine® software can now support 21 CFR Part 11 compliance.
Our service plans
Platinum
On-site response time
2 days*
- Annual Planned Maintenance
- Parts
- Labour & Travel
- Remote Support
- Applications support
- Software Updates
- Software Upgrades
Add-ons
Installation and Operational Qualification (IQ/OQ)
*Geography dependent
Gold
On-site response time
3 days*
- Annual Planned Maintenance
- Parts
- Labour & Travel
- Remote Support
- Applications support
- Software Updates
- Software Upgrades
Add-ons
Installation and Operational Qualification (IQ/OQ)
*Geography dependent
Silver
On-site response time
5 days
- Annual Planned Maintenance
- Remote Support
- Applications support
- Software Updates
- Software Upgrades
Discounted
Parts
Labour & Travel
Add-ons
Installation and Operational Qualification (IQ/OQ)
Choose your service plan today!
Want to take advantage of our first-class service plans and keep your platforms in peak condition?
Let’s discuss and help choose the right plan for you.
