Customer Support
If you're looking for advice on an untested application, or need some technical help or training, our dedicated team is available to assist you. We understand that each challenge is unique and will listen attentively to ensure we fully understand your requirements. Working collaboratively, we strive to provide timely and innovative solutions that meet your specific needs.
Need technical support? We're here. Contact Us
Prompt assistance to
provide timely and
innovative solutions
Access to our experts in
picodroplet-based
microfluidic technology
and applications
Comprehensive support providing end-to-end solutions from applications and technical support to service and training
How our teams can support you
Application support
Are you looking to expand the types of workflows you run or have different assay requirements? Our experienced teams have a proven track record of providing innovative solutions to our customers’ ever-changing requirements, pushing boundaries, and developing new capabilities. Whether it’s developing customized workflows, optimizing assays, or providing guidance on complex applications, we are here to support you. Contact us today to explore how our applications support can help you unlock new possibilities and drive success in your research.
Technical support
We understand the ever-increasing demands from regulatory bodies and the importance of maintaining high-quality operations. That’s why we are committed to offering continuous improvements and developments in our technology to meet these demands. Whether it’s ensuring monoclonality assurance, providing IQ/OQ support, or ensuring compliance with 21 CFR Part 11, our technical support team is ready to partner with you. With our expertise and commitment to excellence, you can trust us to support you with all you need for the successful implementation and operation of our technology.
Servicing and maintenance
We are committed to ensuring that you get the maximum value from your investment in our cutting-edge products and technology. That’s why our comprehensive service and maintenance packages, offered by our specialist team, are designed to provide you with unparalleled support. With faster on-site service calls and support, you can minimize downtime in case of any potential issues, ensuring uninterrupted progress in your important work. Don’t let anything hold you back – explore our exciting service plans today and choose the one that’s perfect for you!
Training
Our cutting-edge training offerings for our picodroplet based microfluidic platforms are designed to meet the evolving needs of our dynamic industry. As experienced users of our products may transition to new projects or roles, we recognize the importance of providing ongoing, in-depth training courses for new users and those seeking a refresher. We commit to delivering focused support via our talented and skilled applications groups, who provide valuable insights into efficient platform operation and keep our users up-to-date with the latest advancements.
Our Support and Services Teams
With their extensive expertise in the field, our teams are equipped to provide you with the highest level of support, from addressing technical inquiries to training and offering solutions tailored to your unique needs. They are committed to collaborating with you in a true partnership to help you advance, faster. Meet just a small selection of them below!
Xin has over 15 years of experience in microfluidics and single cell analysis including the development of many novel cell biology applications at Sphere Fluidics. He is passionate about partnering with our customers to ensure that his team goes above and beyond to provide the best technical and application support for their projects.
Wilna's passion is providing you with peace of mind knowing that your platforms are in capable hands. She uses her trusted expertise to lead a team of highly skilled and experienced engineers who are committed to providing you with first-class service and training.
Paromita has over 15 years of experience in academic and industrial in providing novel applications in Cell Biology. She is passionate about providing the best customer solution to our clients and partners together with all field of application scientists and engineers at Sphere Fluidics.
Romina Durigon, our Senior Field Application Scientist at Sphere Fluidics, brings over 14 years of scientific research experience in both academia and industry. With a PhD in Biochemistry from the University of Manchester, she has a deep expertise in researching new treatments for rare diseases. Romina leverages her extensive scientific knowledge to support our customers, optimizing workflows and processes in cell line development and antibody discovery, among other applications. When she's not at work, Romina enjoys spending quality time with her family in East Anglia, UK.
Simona has a background in cell line development and has extensive technical support experience. She is driven to help our customers to tackle experimental challenges and lead them to new discoveries by providing bespoke support.
Motivated to get you up and running with our products, and maintain Sphere's high standard of Customer support, Jess is on hand to help you with your Application needs. Having been on both sides of Technical Support, as an End-User and a Field Application Scientist, she understands the necessity of having a friendly face at the end of a line for whom no request is too big nor too small.
With a robust background in Electronic and Biomedical Engineering, Thomas Palutikof is a key player in our customer support team. Passionate about problem-solving and dedicated to helping others achieve their goals, Thomas brings a unique blend of technical expertise and a customer-first mindset.
At Sphere Fluidics, Thomas is committed to providing exceptional support, ensuring that every challenge is met with innovative solutions and a smile.
Ada brings a wealth of knowledge and a passion for innovation to our customer support team. With a BSc in Chemistry and an MSc in Genetics and Biotechnology, her academic journey laid a strong foundation for her expertise.
Ada's career began in the lab as an analytical chemist, where she honed her skills and discovered a true passion for engineering and customer support. Over the years, she has become a pivotal part of our team, dedicated to helping customers streamline their processes and achieve their goals. Her technical prowess and commitment to excellence ensure that you’re in the best hands.
