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Customer Support

If you're looking for advice on an untested application, or need some technical help or training, our dedicated team is available to assist you. We understand that each challenge is unique and will listen attentively to ensure we fully understand your requirements. Working collaboratively, we strive to provide timely and innovative solutions that meet your specific needs.
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Need technical support? We're here. Contact Us

A personalized and collaborative approach to ensure your success
Prompt assistance to
provide timely and
innovative solutions
Access to our experts in
picodroplet-based
microfluidic technology
and applications
Comprehensive support providing end-to-end solutions from applications and technical support to service and training

How our teams can support you

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Application support

Are you looking to expand the types of workflows you run or have different assay requirements? Our experienced teams have a proven track record of providing innovative solutions to our customers’ ever-changing requirements, pushing boundaries, and developing new capabilities. Whether it’s developing customized workflows, optimizing assays, or providing guidance on complex applications, we are here to support you. Contact us today to explore how our applications support can help you unlock new possibilities and drive success in your research.

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Technical support

We understand the ever-increasing demands from regulatory bodies and the importance of maintaining high-quality operations. That’s why we are committed to offering continuous improvements and developments in our technology to meet these demands. Whether it’s ensuring monoclonality assurance, providing IQ/OQ support, or ensuring compliance with 21 CFR Part 11, our technical support team is ready to partner with you. With our expertise and commitment to excellence, you can trust us to support you with all you need for the successful implementation and operation of our technology.

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Servicing and maintenance

We are committed to ensuring that you get the maximum value from your investment in our cutting-edge products and technology. That’s why our comprehensive service and maintenance packages, offered by our specialist team, are designed to provide you with unparalleled support. With faster on-site service calls and support, you can minimize downtime in case of any potential issues, ensuring uninterrupted progress in your important work. Don’t let anything hold you back – explore our exciting service plans today and choose the one that’s perfect for you!

Learn about our service plans
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Training

Our cutting-edge training offerings for our picodroplet based microfluidic platforms are designed to meet the evolving needs of our dynamic industry. As experienced users of our products may transition to new projects or roles, we recognize the importance of providing ongoing, in-depth training courses for new users and those seeking a refresher. We commit to delivering focused support via our talented and skilled applications groups, who provide valuable insights into efficient platform operation and keep our users up-to-date with the latest advancements.

Our Support and Services Teams

With their extensive expertise in the field, our teams are equipped to provide you with the highest level of support, from addressing technical inquiries to training and offering solutions tailored to your unique needs. They are committed to collaborating with you in a true partnership to help you advance, faster. Meet just a small selection of them below!

Director of Technical Support

Xin Liu

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Group Leader - Service & Training

Wilna Gray

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Senior Field Application Scientist

Romina Durigon

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Global Product Manager

Victoria Abband

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Field Application Scientist

Jessica Hall

Need support or have a question about service plans?

We’re on hand to help.

Contact us
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